The Email that made my apartment complex smile

So I recently returned from field school and thought I would like a delicious salad. The salad attacked my sink and I needed to send in a work order to the apartment complex to fix a clogged drain.  This is the email I sent and their reply:
Hello!
I'm having an issue with my kitchen sink.  Recently I made frozen soybeans and to thaw them I boiled them.  Thinking I had the strainer positioned carefully I was foiled by their sneaky attempt at freedom when several liberated themselves from the bowl and made for my unprotected drain.  Alas their plight of freedom has led them to become lodged most skillfully in my sink and I now have difficulties getting it to drain.  I can see no dastardly bean which raises my suspicion that they are living happily in my u-joint. 
If someone could come and look at my sink I would really appreciate it.  
Thank you
Jeni

Reply:
Jennifer,
Thanks for your email. I have placed a work order so your issue can be resolved. Thanks for the smile you brought us with your nice description.

Sincerely,

Carmen

Mission don't piss off the front desk accomplished.